We aim to and confidently ensure that all our guests have comfortable facilities, all requests are dealt with efficiently and all guests are made to feel welcomed throughout their stay.

• There is a car park in front of the hotel with a disabled bay opposite the entrance . Assistance with luggage can be requested from reception  A portable ramp is available for access to the  main entrance which is suitable for wheelchair access 
• There is a lounge on the ground floor  where waitress service for refreshments is available  
• The reception desk hight is suitable for wheelchairs and seating is provided   
• Ross on Wye is fifteen minutes walk or three minutes by car where  pay and display parking is available. A local taxi service is available.   A bus  stop into Ross  on Wye and Hereford is two minutes walk from the hotel at the end of the lane.
• There is no  accommodation on ground level and being a grade listed 2 building there is no  guest lift and therefore our accommodation is not suitable for guests in a wheelchair or guests that are unable to use stairs . The staircase to the rooms on the first floor have a fitted rope one side and the banister at the other. There are seven  steps up a small halve landing and then nine  more steps to the first floor. Five bedrooms are located very close to the top of the staircase  Three of  the bedrooms  have one step up to reach them .
• Bathrooms all have baths with handrail and non slip mats with the exception of one room with en suite shower.Two bathroom have a step in them.
• Assistance dogs are welcomed at the hotel 
• A room service menu is available for  lunch and dinner  and refreshments up until 10pm
• Corridors have a good colour contrast and are wide and well lit
• The Mulberry Restaurant has three steps which are  not suitable for wheelchair access although there is a lower area where  two tables can accommodate up to four persons per table . The restaurant is open for dinner from 7pm last orders 8.45pm  and Sunday lunch 12 noon to 2pm. Menus and brochures can be provided in large print by prior arrangement 
• The Wilton Bar is open for lunch Monday to Sunday 12 noon until 2pm and dinner every day serving the restaurant menu from 7pm last orders 8.45pm.There is one step up into the bar which can be accessed by our ramp.
• The hotel does not have a disabled toilet, one toilet has a safety grip bar  and although the wheelchair cannot access the cubicle it can access the cloakroom.
• Updated 20 May 2009.